Customer service is one of the most important aspects of what we do here at JD Joinery. Having building work completed on your home or commercial workplace can be intrusive, noisy and a general nuisance to your everyday routine. We try our best to minimise this and look at every stage of the building programme as an opportunity to provide the best customer service we possibly can.
Which is why when we received an email from one of our customers at a job currently underway at Hastings Drive in Tynemouth we felt compelled to share the contents as an example of just where that customer service starts and ends during a JD Joinery building project.
To put this into context, at the end of every scheme we ask for customer feedback both good and bad. This is to help us understand where we as a team got it right and any improvements we can make to deliver a better service in the future. The feedback is always incredibly valuable and we share the words of our customers on the testimonial pages of our website for others to read.
However, today we received a testimonial of a different kind. We are currently at the knock through stage of this rear extension (as you can see from the pictures) and this can be one of the trickiest parts of this type of extension from a customer point of view. The client emailed us this morning with this message:
“Our neighbour has just been over and we were chatting and showing him the space out the back so far. He said ‘I have to say, what a great company you’ve got doing your job. The lads, the subcontractors, everyone that has been on site have all been so professional. Not like some I’ve seen where they don’t care, leave everywhere a mess and are shouting and swearing.’”
The reason we thought we’d share this email is because we are justifiably proud of our professional team of contractors and subcontractors and are delighted that this has been recognised. We work very hard to ensure that not only our customers but also their neighbours are comfortable and happy with the work that is taking place. But mostly we really wanted to highlight just how important it is for us to receive this kind of feedback from our customers.
Whenever a new individual joins JD Joinery, whether as an employee or as part of our sub-contractor network, we share the importance of respecting the environment we are working in. That environment extends beyond the house or commercial building we are operating in to the wider setting of the job. Our team know they are representing JD Joinery at all times and because of that, adhere to our policy of courteous behaviour, an organised and tidy workplace and maintaining the utmost respect when it comes to dealing with neighbours and friends in the vicinity of the work taking place.
Certainly on this occasion we are glad to hear direct feedback from our customer to let us know that the team are doing the job to the best of their ability and in a way that has drawn a positive response from other people. It’s little wonder that we year on year we are able to manage and grow our business through our strong referral network with a high level of repeat customers.
We couldn’t be prouder of our brilliant team and can’t wait to share the finished pictures of this fantastic project when it is completed.